Support
Answers to common questions about Focus Box. Can't find what you need? Email us directly.
Getting Started
How do I connect my email account?
Sign in and follow the inbox connection prompts for Gmail or Outlook. If you are already signed in, open Settings to confirm which inbox is currently connected.
Why does Focus Box need inbox access?
Focus Box needs inbox access to classify messages and apply Gmail labels or Outlook categories. It also uses your connected account to send your digest so your messages stay in your existing inbox workflow.
My inbox won't connect. What should I do?
Check that you are signing into the same email address you use for Focus Box, then try the connection flow again. If the issue persists, email [email protected].
How It Works
What emails does Focus Box process?
Incoming emails in your connected inbox. Focus Box reads the sender, subject, and a portion of the body for classification only. Email body content is not stored after processing.
How does prioritization work?
Each email is classified into one of your priority buckets and tagged inside your existing inbox with Gmail labels or Outlook categories. You can customise sender-based overrides in Settings -> Email rules.
How do I change my priority rules?
Open Settings and update Email rules. Changes apply to emails processed after you save them.
Trial & Billing
How long is the trial?
30 days, no credit card required.
What happens when my trial expires?
Email processing pauses, but any labels or categories already applied in your inbox remain there. You can reactivate from the pricing page.
How do I cancel?
Open Settings and use the Manage billing action to reach the Lemon Squeezy customer portal. If you cannot access the portal, email [email protected].
Privacy & Account
How do I delete my account?
Email [email protected] from your account email address and we will process the deletion request.
Didn't find what you need? Email us at [email protected]